Welcome you to our support portal
Frequently Asked Questions
The outdoor market is full of various kinds of products and brands. Why do you still need Camppal? & How Camppal differentiate from the others?
As a professional tent manufacturer and branded seller, we know very well that the market is already full of various kinds of products and brands, however, what the market lack of is not the product and brand but the kind of product and brand that really can meet the needs of ... Read more
Why do we always keep stressing on the craftsman spirit and try to focus on emphasizing on our quality & craftsmanship?
We firmly believe in the craftsman spirit, we always keep improving and perfecting our products with the best quality and workmanship for our valued customers world widely , we believe that if we can bring the real added value for our customers with our products and services, we can make ... Read more
I am a newcomer to your website. Shall I create a new account to shop from your webstore as well to enjoy more benefits like the discount coupons, etc.?
Yes, as a newcomer to our website, you should create a new account to register with our website, once you register with our website, you can start enjoying more benefits like the discounts coupons and earn reward points, etc., not to mention that we have the special coupon of USD10 available ... Read more
If I order any tent or gear from your webstore. How could you guarantee that I will get the tent and gear I order as described in your website with good quality and the item will be delivered to me in a timely manner?
Yes, we can just reassure you that you will have the tent and gear you order from us in good condition as listed and described in our webstore, as we have the big stock available both from our China factory and US warehouse, we can ship out your order immediately as ... Read more
Can you stand behind the product you sell even after the sales and honor to your promise to resolve any problem if it happens?
Yes, we always stand behind any product we sell from our webstore, and it's for sure that we will always honor to keep our promise to resolve any problem if it happens, you can just be rest assured of this to buy any item from us with confidence and ease, anyway, ... Read more
Does your website fit for the smart phone browsing?
Yes, we have specially designed our website with H5 which fits for browsing in your smart phone conveniently, our website is not only just one click away from your computer but also accessible at your finger tip right in your smart phone which is especially convenient for the mobile browsing and ... Read more
Can you show me some feedback from your existing customers?
Yes, you can see some all the positive feedback from the third platform like ebay by clicking here.
I need to know a bit about your business profile, please show more relevant information about your business
In fact, you can check it out easily from our website by yourself, if you do need to know more further details about us, you can visit our blog at: http://www.camppal.com/blog/